Privacy Policy — Brand VPN

Last updated: 24^th July 2026

1. Introduction

This Privacy Policy describes how Brand Communications Limited (“we”, “our”, “us”) handles information when you use the Brand VPN mobile application (“the app”). Brand VPN is an enterprise‑grade VPN client designed exclusively for licensed corporate users. The app cannot be used without credentials and licensing issued outside the application.

We are committed to protecting user privacy and ensuring secure handling of all data processed by the app.

2. What Brand VPN Does

Brand VPN provides secure, encrypted remote access to private corporate networks using the QuicT VPN protocol. The app requires:

• A valid enterprise license
• Credentials issued by your organisation
• Access to a Brand Communications‑managed or customer‑managed VPN gateway

Brand VPN does not provide general consumer VPN services and is not intended for personal privacy or anonymity.

3. Information We Collect

Brand VPN is designed to minimise data collection. The app itself only processes information required to establish and maintain a secure VPN connection.

3.1 Information Provided by Your Organisation

Your organisation may supply:

• Username
• Password, certificate, or token
• License key

These are used solely for authentication and authorisation.

3.2 Technical Data Processed During VPN Operation

To establish a secure tunnel, the app processes:

• Network packets
• IP headers
• DNS queries
• Connection metadata (e.g., connection time, handshake information)

This data is not stored by the app and is collected and processed by your organisation’s VPN gateway.

3.3 Crash Logs

If the app encounters an unexpected error, crash logs may be generated and collected. Crash logs may include:

• Device model
• OS version
• Stack traces
• Non‑personal technical diagnostics

Crash logs are used exclusively to improve app stability and performance.

4. Server‑Side Analytics

Brand Communications Limited operates a central analytics logging system to help organisations monitor and manage their network usage. When you connect to Brand VPN, the VPN gateway may log:

• IP address assigned to your session
• Source and destination port numbers
• DNS queries (domain names requested)
• Connection timestamps
• Session duration
• Data usage (bytes sent and received)
• Protocol negotiation details
• Connection errors or failures

These analytics are used for:

• Network performance monitoring
• Capacity planning
• Security auditing
• Troubleshooting
• Organisational access control
• Usage reporting for licensed customers

Important Clarification

Brand VPN does not inspect or log the content of user traffic. Analytics are limited to metadata required for:

• Operational monitoring
• Security
• Compliance
• Network management

This ensures organisations can monitor how their network is accessed without compromising user content privacy.

5. What We Do Not Collect

Brand VPN does not:

• Log or inspect the content of user communications
• Capture browsing history beyond DNS domain lookups
• Analyse application‑level data
• Sell or share analytics with advertisers
• Use traffic for marketing or profiling
• Access contacts, photos, media, or device storage
• Collect personal identifiers beyond authentication credentials
• Physical location data may be collected but only if requested by the organisation.

6. How Your Data Is Used

Data processed by Brand VPN is used solely to:

• Authenticate your session
• Establish a secure QuicT tunnel
• Route encrypted traffic to your organisation’s private network
• Maintain service reliability and security
• Provide operational analytics to your organisation
• Diagnose technical issues (including crash logs)

We do not use your data for any unrelated purpose.

7. Encryption and Security

Brand VPN uses the QuicT protocol to provide secure, encrypted communication between your device and the VPN gateway. Security measures include:

• Encrypted tunnels
• Secure credential handling
• No traffic inspection
• No persistent logs on the client
• Strict separation between analytics and user content

8. Third‑Party Services

Brand VPN does not integrate with:

• Advertising networks
• Third‑party analytics SDKs
• External data processors unrelated to VPN operation

Crash logs may be processed by industry‑standard crash reporting services solely for diagnostic purposes.

Your organisation’s VPN gateway may have its own logging and privacy policies. Please consult your IT department for details.

9. Children’s Privacy

Brand VPN is intended exclusively for authorised enterprise users and is not designed for children or general consumers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at:

https://www.brandcomms.com/android/privacy-policy

11. Contact Information

For questions about this Privacy Policy or data handling practices, contact:

Brand Communications Limited

support@brandcomms.com
Trinity House, Huntingdon, UK
+44 1480 442100